Psychiatry-UK

Written by a NHS patient

The doctor and prescriber were both kind and informative the entire process. I struggled with my first titration -- my prescriber, Sally Newport, was sympathetic, willing to listen, and fully explained my options the entire time. My only suggestion for improvement would be upgrading the accessibility of the portal while on a mobile device - I found writing notes to be frustrating at times.

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Written by a NHS patient

Super friendly and helpful staff. They responded to me quickly and the treatment process was very simple and smooth. I definitely felt like I was in safe care.

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Written by a NHS patient

After years of struggling with my mental health and being diagnosed with BPD, my GP referred me to P UK. I had also been dealing with sleep issues since childhood. To my surprise, it turns out that I am neurodivergent! The entire process with P UK was simple and easy, and I especially appreciated the online portal for communicating with my psychiatrist and prescriber. The medication titration process was thorough to ensure that I was on the right treatment plan. Although there was a bit of a wait due to increased demand for their services, it was definitely worth it compared to waiting on NHS lists. Despite not being a private patient, I have had no issues with the service provided by P UK.

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Written by a NHS patient

When I was first referred, Psychiatry UK claimed their waiting list is 6 months long.. I've been on the waiting list for an appointment for nearly a year (11 months) so far, which is worsened by the fact it's been 1 year and 7 months since my doctors sent off my referral. Every time I ask for an update, or any advice on how to make the wait time shorter, or if there's anything I've not filled out that might be holding up my assessment, I just get the same pathetic answer that they can't tell you how long the wait list is, they can't tell you where you are in the waitlist, and they won't help you. I'm really at a breaking point now. My life is getting harder and harder with these symptoms I'm experiencing, it's affecting my job and my physical health but they just don't seem to care. There's no compassion in their answers, and there's no reason they can't give some sort of indication on how long their waiting list is as it must be a metric they have to measure. I was hoping to be assessed and on the path to improving / finding out what is wrong with me by now. The only communication I get from Psychiatry UK is the odd welfare message every couple of months begging me to pull out from the waiting list and to go to A&E if I feel like killing myself. It's really disheartening reading all these reviews from people who were referred months after me getting seen within 6 months or so. There's quite a few examples of where the queue for assessments is seemingly jumped. So far I'm really disappointed with the service I've received.. I probably would have been better off waiting the NHS times.

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Written by a NHS patient

Great communication and advice throughout, and useful additional information given also.

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Written by a NHS patient

I can’t believe how amazing the entire adhd assessment and titration process was. I was so nervous, and I didn’t need to be. I feel so looked after, and this is making a huge difference to my life. Thank you so much.

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Written by a NHS patient

Mostly happy with the service but had some disappointments in the outcome. I was told that whilst I showed signs of being autistic, they determined that I wasn't, because I was "able to hold a conversation" despite the fact that I'd stated I'm okay conversing about things I am interested in without problem, which includes mental health and things about myself. I left the assessment feeling more down and left with more questions than answers and haven't felt like the assessment was right at all.

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Written by a NHS patient

I would have liked the option to have zoom catch ups throughout my titration.

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Written by a NHS patient

I have been on hold over an hour to try and get through to psych UK just today. The whole set up is a complete mess. I have emailed multiple times (with no reply) as I can not log in due to the Dob on the website not working and the only reply on facebook is "Please log into your portal" Other friends who I have recommended to P uk to have had equally difficult and extremely stressful outcomes. We are all fed up with this company. My friend was even told that they P UK only conduct 1hr ASD assessments for NHS which was not long enough to asses her as ASD but if she was a private patient it would have been a 2 hr assessment which they were sure would have shown up as her being diagnosed as asd. She was told she could only be assessed as maybe having ASD because of the limited apt times with NHS. I also know a private patient who was assessed within weeks with non of the drama we had as NHS patients but that cost £800 Not only is their's a discriminatory two tiered system but it's a system not fit for purpose. I can only think the 5 star ratings are from private patients because they certainly are NOT from NHS patients.

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Written by a NHS patient

I understand that many don't believe in the need for a 'label' such as comes with a diagnosis of autism or ADHD or, in my own case, both. But having access to Psychiatry UK's services and getting these diagnoses at the ripe old age of 51 has helped me to understand a life that has been beset with anxiety, panic and depression, problems with relationships and employment and feeling like I fail at all the stuff that 'normal' people do without thinking. I've only ever managed to 'fit in' with huge effort (and subsequent exhaustion), have properly dreaded and feared social activity for weeks and even months ahead of any plans, felt the need to work at 200% and accept only perfection in my job but only really thriving in my own little worlds of special interests and hobbies. But 51yo women don't have ADHD and aren't autistic and anyway it's just fashionable at the moment or a phase or everyone is being overdiagnosed and so I've felt isolated and ignored and like I'm doing life 'wrong' my whole life - but my two psychiatrists and my nurse prescriber at Psychiatry UK have listened and understood and explained and that goes a long way before any prescription has even been mentioned. The NHS Right to Choose has given me access to something I could never have afforded myself and had changed the way I see myself and allowed me to give myself a bit of a break. And there are other people out there just like me with all their various symptoms and experiences that they can't make sense of and I really hope that they learn about themselves with Psychiatry UK too. I'll never be neurotypical (and I'm not sure that I'd want to be) and I'll always have struggles but getting that 'label' and understanding what it means has been invaluable to me.

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